Norman

Norman (played in the first series by Andrew Livingston and in the second series by Adrian Hood) was the bread supplier to the canteen and was often helped by "Big Glenda".

Agoraphobia
Every time Norman delivered bread to the canteen, he reminded the staff of how he was agoraphobic after he fell off a diving board in Guernsey. This became a constant joke throughout both series. On some occasions, other characters mentioned it instead of him.